Microsoft 365 support covers the day-to-day running of a company's tenant: creating and removing users, managing licences, securing accounts with MFA and conditional access, structuring Teams and SharePoint, backing up mailboxes and files, and fixing problems when they arise. Listonics provides this for Dubai offices as part of managed support or as a standalone service.
What we manage
- User onboarding and offboarding, mailbox and shared-mailbox setup.
- Licence right-sizing and annual review — no paying for unused seats.
- Security: MFA, conditional access, anti-phishing, data-loss policies.
- Teams, SharePoint and OneDrive structure by department.
- Third-party backup of mailboxes and files with fast restores.
- Migration from Google Workspace, legacy mail servers or another tenant.
Security settings most tenants leave off
The majority of business email compromises we see start with an account that had no MFA, legacy authentication still enabled, or forwarding rules nobody reviewed. Our onboarding switches on the baseline — MFA for everyone, legacy protocols off, admin roles separated, alerts on suspicious sign-ins — and we review it quarterly.
When to call us
- Email not arriving or landing in spam for clients.
- A user locked out or a suspected compromised account.
- Teams or SharePoint permissions that nobody understands anymore.
- A new starter who needs to be working today.
- Moving from Google Workspace, or merging two tenants after an acquisition.
Frequently asked questions
We manage and supply licences at cost as part of the service, or work with licences you already own — whichever you prefer.
Not in the way most businesses assume. Retention windows are limited and there is no protection against ransomware or malicious deletion; we add third-party backup.
Yes. Mail, calendars and Drive files are copied in advance and cut over at a weekend so staff simply sign in on Monday.
Last reviewed September 8, 2026 by the Listonics engineering team.