Listonics exists for one kind of client: the Dubai office that depends on IT every hour but is too small for an IT department. We design, install and support the whole environment, cabling to cloud, and stay accountable for keeping it running.
What we do
Fourteen services cover the lifecycle of an office's technology: new office setup, structured cabling, network and Wi-Fi, workplace setup, Microsoft 365 and cloud, cybersecurity, NAS storage and backup, office relocation, managed IT support, IoT and connected devices, satellite internet, web development, custom CRM and software, and SEO. The full list sits on the services page. Most clients arrive with one problem and grow into a support plan once the fundamentals are right.
The offices we work with usually have between five and two hundred staff, no internal IT, and a business that stops when email or the shared drive stops. That shapes what we build. An office of this size does not need an enterprise architecture; it needs a network that holds up, accounts that only the right people can reach, a backup somebody has actually restored, and a number to call that answers.
We are deliberately not a reseller, a hosting company or a single-product installer. The reason is that office IT problems do not stay in one lane. Slow Wi-Fi turns out to be cabling. A security gap turns out to be an account nobody closed. A failed restore turns out to be a backup that was never in scope. One team that owns the network, the devices, the cloud tenant and the backup can follow a problem to its cause instead of handing it to somebody else.
How an engagement runs
Every project starts with a free site survey and ends with documentation you own. Between those two points the sequence is the same: we survey the office as it actually is rather than as the floor plan describes it, agree a fixed scope in writing, schedule the work around your business hours, test against a checklist before we leave, and hand over the records.
Your project is led by one accountable Listonics team, and the person who quotes the work stays responsible for it until handover. Where a job needs a specialist trade or extra hands, we bring in partners we trust and stay accountable for the result. For support, the same rule applies: one team that knows your setup, not a different stranger every time.
Where a job needs the building's permission, such as riser access, ceiling work or an out-of-hours lift booking, we raise that paperwork before the visit rather than treating it as your task. In Dubai towers this is frequently the difference between a job finishing in a morning and an engineer standing in a lobby.
What it costs, and how we quote
Two things are priced separately, always. Projects are one-off work quoted as a fixed scope after the survey, and Listonics projects run from AED 2,500 to AED 30,000 depending on requirement. Support is a fixed monthly fee with response times written into the agreement rather than implied. Licences and hardware are passed through at the vendor's published price and listed on their own lines, so you can see which part of a quote is our work.
We publish this structure because opaque quoting is the most common complaint we hear about the previous provider. A single blended figure hides what you are paying for and makes two quotes impossible to compare. The IT support cost guide sets out what moves the monthly number, and how to choose an IT support company lists the questions worth asking before you sign anything, including questions we would rather you asked us.
Equipment and the standards we work to
We install manufacturer-approved, business-grade equipment only: Cisco, Ubiquiti, Aruba, Fortinet, Synology, QNAP, Dell, HP, Lenovo and Microsoft 365. Selection follows the requirement rather than the margin, and we size equipment to the office in front of us instead of to the largest model on the price list.
Security work follows public, respected baselines rather than our own opinion. The CIS Critical Security Controls publish an implementation group specifically for small organisations, and the NIST Cybersecurity Framework provides the structure our audit reports follow. Wireless design uses equipment certified to Wi-Fi 6 or Wi-Fi 7, and national guidance for UAE organisations is published by the UAE Telecommunications and Digital Government Regulatory Authority. Using named standards means a client, an insurer or an auditor can check our reasoning instead of taking it on trust.
Audit-ready, portable IT
We call this audit-ready IT. When a client, an auditor, an insurer or a board asks how your IT is set up and who can access what, you already have the answer on paper. It is also portable: your next IT person or provider can take over without starting from zero.
Every engagement ends with records that belong to you: an asset list, a network diagram, the firewall rule set with each rule's purpose, the backup configuration and the date of the last tested restore, and administrator credentials held in a password manager rather than in one person's head.
The point of this is uncomfortable and deliberate. If you decide to leave us, the next provider can pick the office up from the documentation without a discovery project, and without paying twice to learn what is already known. An office whose IT can only be understood by the firm that built it is an office with a hidden dependency, and we would rather not be that dependency. The IT audit service produces the same records for offices that have never had them.
Who we are for, and who we are not for
We are built for small and mid-sized offices, usually five to two hundred people, that do not have their own IT department and want one team to look after everything. Professional firms, traders, clinics, agencies and growing companies in Dubai are our sweet spot.
We are honest about where we are not the right fit. If you are a tier-one bank that needs a dedicated 24/7 security operations centre, or a company running a network across several countries, a large integrator or a specialist security firm will suit you better. For clients with advanced security or complex cloud needs, we work alongside specialist partners rather than pretend to do everything ourselves.
Where we work
On-site installation and support across Dubai, including Business Bay, Downtown, DIFC, JLT, Dubai Marina, Al Quoz, Deira, Dubai Silicon Oasis and Dubai South, with remote helpdesk, monitoring and cloud administration for offices anywhere in the UAE. Engineers also attend site in Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah and Fujairah.
We are straightforward about what distance means. Listonics is a Dubai firm, so support outside the emirate is remote-first with scheduled visits rather than an engineer around the corner. That suits most office IT, where the large majority of faults are resolved remotely, and where it does not, we keep a configured spare on your site so a swap is minutes rather than a journey. Both response times go in the agreement rather than being left as an assurance.
Who runs Listonics
Listonics was founded in 2025 and is a team of between two and nine people. We state that plainly because the size is relevant to what we are good at: an office of five to two hundred staff gets the people who did the survey rather than an account manager relaying messages. It is also relevant to what we are not, which is a firm that can put twenty engineers on a site next week.
Listonics is founder-led, and the founder is named on this page with a photograph, a professional profile and an email address that reaches him. That is deliberate. A small IT firm asks a client to trust it with every account and every file in the business, and anonymity is a poor way to ask.
The same name appears on every page of this site as the person who wrote and last reviewed it, because advice about your network should come from somebody prepared to put their name to it.
One clarification, because the names are close: Listonics, with an s, is an office IT company in Dubai. It is not related to Listonic, the shopping-list app.
How this site is written
We hold ourselves to a short editorial standard, and it explains some things this site does not do. We publish no statistics, percentages, customer counts, case studies or client endorsements that we cannot substantiate, which is why you will not find a claim about how many offices we support or what proportion of tickets we close first time. Where a figure would be persuasive but unverified, we leave it out.
Prices shown anywhere on this site are the owner-confirmed project range and nothing else. External claims are cited to primary sources, meaning the vendor, the regulator or the standards body rather than a blog summarising one, and every cited link is checked to be reachable before it is published. Each page carries the date it was last reviewed. Where we do not know something, the page says so rather than guessing.
The guides and blog apply the same standard at greater length, and the managed IT support page describes the agreement most of this work ends up inside.
What we believe
Fix the root cause, not the symptom. Put the fundamentals right, meaning network, accounts, security and backups, then keep them right rather than revisiting them after an incident. Leave every office documented so it never depends on one person's memory. Say clearly what is included and what is not, before the invoice rather than after it.