IT AMC cost in Dubai is set mainly by five factors: the number of users and devices, whether servers or on-premise equipment are covered, coverage hours (business hours or 24/7), how many on-site visits are included, and whether replacement parts are covered. Most providers price per user or per device per month, billed monthly or annually.
The pricing models you will see
- Per user per month — simplest for cloud-first offices where each person has one laptop.
- Per device per month — fairer where there are shared PCs, printers, servers and network gear.
- Fixed monthly fee — a single number for the whole office, usually built from one of the two above.
- Tiered plans (bronze/silver/gold) — bundles of coverage hours, visits and inclusions; compare the tier contents, not the names.
- Hourly or per-incident — not an AMC, but often offered alongside one for out-of-scope work.
What moves the price up
- Servers and on-premise systems that need patching, backup and monitoring.
- 24/7 coverage rather than business hours.
- Included on-site visits and shorter on-site targets.
- Parts-inclusive hardware cover.
- Compliance requirements — documented controls, audits and reporting.
- Multiple sites or staff working from home who need secure remote access.
What should be included at any price
- Written response and on-site targets by priority (an SLA table, not a promise).
- Proactive monitoring and patching — not just answering the phone.
- Backup checks with periodic restore tests.
- Documentation you own: network diagram, asset register, accounts.
- A monthly report and a named point of contact.
How to compare two quotes fairly
Normalise both to a monthly cost per user, then list what each includes: hours, visits, monitoring, backup checks, security tooling, parts. A cheaper quote that excludes on-site visits or bills every ticket is often the more expensive one over a year. Ask each provider for a sample monthly report and a copy of their SLA table — the quality of those two documents tells you most of what you need to know.
How Listonics quotes
We visit, document what you have and quote a fixed monthly fee with every inclusion and exclusion listed. The assessment is free and you keep the documentation whether or not you proceed.
Frequently asked questions
Usually slightly, because it lets the provider plan capacity. Listonics offers both; the scope and SLA are identical.
Normally no — licences are billed at cost and managed as part of the service. Check whether a quote bundles them before comparing.
Some providers charge an onboarding fee to install monitoring and document the environment. Ask upfront; Listonics includes onboarding in the first quarter's fee for standard offices.
Same day for critical outages and within four business hours for high-priority issues is a reasonable standard for an office in Dubai; next-business-day for medium priority.
Last reviewed September 8, 2026 by the Listonics engineering team.