IT support cost in Dubai splits into two kinds of spend: an ongoing support plan (priced per user or per device per month) and one-off projects such as a new office setup, network installation or Microsoft 365 migration (priced as a fixed scope). Headcount, equipment grade, coverage hours and on-site requirements drive both.
Ongoing support versus projects
A support plan covers keeping what you have working: helpdesk, monitoring, patching, backups and visits. A project builds or changes something: cabling a new office, replacing a network, moving premises or migrating email. Mixing the two in one quote hides the real cost of each — ask for them separately.
What drives the cost of a new office IT setup
- Headcount and number of data points (usually two per desk plus rooms, printers and access points).
- Cabling category (CAT6 vs CAT6A) and whether a fibre backbone is needed.
- Network equipment grade — business Wi-Fi and a proper firewall versus consumer gear.
- Workstations, monitors and printers, if supplied.
- Cloud setup and migration (Microsoft 365 / Google Workspace) and security baseline.
- Fit-out coordination, out-of-hours installation and documentation.
What drives the cost of a support plan
- Users and devices; servers and on-premise systems.
- Coverage hours and the SLA you choose.
- On-site visits included and the response target for them.
- Security tooling (endpoint protection, email security, backup for Microsoft 365).
- Parts-inclusive cover and compliance reporting.
Questions that reveal the true price
- What is not included, and what does it cost when it happens?
- Are on-site visits and travel within Dubai included?
- Who owns the documentation and admin accounts?
- Is the fee fixed for the term, or reviewed?
- What is the notice period and exit process?
How Listonics prices
Projects are quoted as a fixed scope after a free site survey, itemised down to cabling runs and licences. Support is a fixed monthly fee per user or device with the SLA table attached. Both documents are yours to keep and compare.
Frequently asked questions
Sometimes marginally, but you lose the installer's warranty on the whole system and the compatibility check. Listonics sources at trade pricing and will audit and reuse equipment you already own where it makes sense.
It depends on size and setup; the useful exercise is to list what you have, what breaks and what a day of downtime costs — our free assessment produces exactly that list with a fixed quote attached.
No. The site survey and proposal are free and you keep the documentation.
Last reviewed September 8, 2026 by the Listonics engineering team.